Legal
SSK White Collar is a brand of KleenCo On-Demand Services Pvt. Ltd., Bengaluru. Last updated August 2026.
We want you to be happy with every order. This policy explains how cancellations, re-cleans and refunds work. It should be read together with our Terms of Service.
You can cancel a scheduled pickup free of charge, any time before your garments are collected — just message us on WhatsApp at +91 90710 56396. Once your garments have been collected and cleaning has begun, the order can no longer be cancelled.
Please inspect your items at the time of delivery and raise any concern with our delivery team at collection. If you notice an issue after delivery, tell us within 24 hours on WhatsApp, with a photograph where possible, and quote your order number. We will verify the item and its condition and put it right.
Our first step is always a free re-clean or re-finish of the affected item. Where an item has been genuinely lost or damaged by us and cannot be restored, we will compensate you in line with our Terms — up to ten (10) times the cleaning charge for that item, to a maximum of ₹2,000 (or the declared value, if you declared a higher value at drop-off). This does not apply to inherent weaknesses in the fabric, colour loss or shrinkage of delicate materials, or items where risk was disclaimed at drop-off (see our Terms for details).
If you have pre-paid and we cancel an order, cannot fulfil it, or a refund is agreed as the resolution, we will refund you to your original payment method. Online / UPI refunds are typically processed within 5–7 working days of approval and, depending on your bank, may take up to 21 working days to reflect. For cash orders, refunds are made by UPI or bank transfer to details you provide.
Services that have been completed and delivered, and accepted without a claim within the 24-hour window, are not refundable. Express and semi-express charges are not refundable once processing has begun. Where a re-clean fully resolves the issue, no separate refund is due.
Message us on WhatsApp at +91 90710 56396 with your order number and a short description (and a photo, if relevant). We'll acknowledge quickly and resolve as fast as we can. You can also call the same number or email support@sskwhitecollar.com, any day 10am–8pm.