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Questions, answered.
Everything about booking, pickup, turnaround and care. Still stuck? We're a message away.
How do I book a pickup?
Message us on WhatsApp at +91 90710 56396. Tell us what needs cleaning and your area, and we'll schedule a free doorstep pickup at a slot that suits you. No app or account needed.
Which areas do you cover?
We have seven outlets across East Bengaluru — Whitefield, Marathahalli, Bellandur (Green Glen), Mahadevapura, Kadugodi, Kundanhalli and Prestige Shantiniketan — with free pickup and delivery on orders over ₹499 in each service area.
How long does it take?
Standard turnaround is shown per service (typically a few days). Need it sooner? Semi-express delivers day-after (1.5× the price) and express delivers next-day (2×). Just ask when you book.
Can I get my order faster?
Yes. Semi-express is 1.5× the base price and delivers the day after; express is 2× and delivers next-day. Some items — carpets, shoes and heavy garments — aren't eligible for express. Ask us when you book.
How is pricing decided?
Every garment is itemised — over 130 items priced transparently, with no counter surprises. You can search any item on our Pricing page or download the full rate card. We confirm the exact total before we start.
Do you charge for pickup and delivery?
Pickup and delivery are free on any order over ₹499 (on the net bill, after discounts). On smaller orders a small pickup & delivery fee applies — we'll always show it before you confirm.
How do I pay?
Pay on delivery, or on WhatsApp via a secure payment link. We'll always confirm the exact total before we begin work.
Is dry cleaning safe for delicate fabrics?
Yes. We use an in-house Italian Firbimatic hydrocarbon process — one of the gentlest professional solvents — and delicate, beaded and designer pieces are always handled individually, never batched.
What if I'm not home for pickup or delivery?
No problem — our team calls ahead to confirm you're available before arriving, and we'll reschedule to a slot that works for you. You can also reschedule any time on WhatsApp.
What if an item is missing or damaged?
Please check your items at delivery and tell us within 24 hours on WhatsApp with your order number (and a photo if possible). We'll verify and put it right — usually a free re-clean, or compensation as per our policy.
What if I'm not happy with an item?
Tell us on WhatsApp — send "Feedback" and we'll raise a ticket and make it right. Serving Bengaluru since 2008 means we stand behind our work.
What happens to things left in my pockets?
Our team checks pockets at pickup and again at the facility. Any items found are set aside and returned with your order, and we'll let you know. Please still remove valuables, cash and ornaments before handover.
Do you clean carpets, curtains and large items?
Yes — we clean carpets, rugs, curtains, sofa covers, blankets and more with the right equipment. These are priced by size or piece; message us a photo on WhatsApp for a quick quote and pickup.
Is my laundry washed hygienically?
Your order is sorted by colour and fabric and processed to professional hygiene standards, with delicate and dry-clean items handled individually. We use quality detergents and finish every piece by hand.